Refund, Return & Warranty Policy

For non-defective items

We do not offer refunds or accept returns for used laptops and other second-hand products once the purchase is completed. Please carefully review all product photos, specifications, and condition details or contact with us before placing your order.

For defective products

If the product has a functional defect that was not disclosed in advance, please contact us within 7 days of delivery. We will inspect the product and provide repair, replacement, or refund at our discretion.

30-Day Warranty

All products come with a 30-day warranty, starting from:

• The delivery date, or
• The pickup date (if collected from our shop)

Warranty Coverage

The warranty covers:

• Hardware malfunctions not caused by the user

The warranty does not cover:

• Physical or liquid damage
• Electrical damage (burn, short circuit, etc.)
• Software issues caused by user actions
• Normal wear and tear

Warranty & Support Procedure

Step 1: Contact Us First

Please reach out via Messenger or email. Our engineer will provide remote support to troubleshoot and resolve the issue.

Step 2: Return If Needed

If the issue cannot be resolved remotely, you will be asked to return the laptop along with all included accessories to our office.

You may send the item via:

• Japan Post
• Yamato
• Sagawa
• Or drop it off at convenience stores such as 7-Eleven, Lawson, or FamilyMart

Step 3: Repair or Replacement

Once we receive the laptop, our team will inspect and repair it. If the laptop cannot be repaired, a replacement unit will be provided after consultation with you.

✅ All sales are final except in cases of defective products as described above.